Helen Cox and Stacey Cooney celebrate being awarded Franchise of the Month for February 2021
Helen Cox and Stacey Cooney celebrate being awarded Franchise of the Month for February 2021
For this award-winning team, family matters.
Helen Cox and Stacey Cooney celebrate being awarded Franchise of the Month for February 2021. When it comes to Franchisee of the Month, Helen Cox and Stacey Cooney and their team are no stranger to the recognition. The team were part of their other family owned franchise and have won multiple times, they even went on to win Franchisee of the Year in 2015 and again the year after in 2016, which is a Rainbow first. They have also been recognised by Rainbow International America and were awarded the Don Dwyer Award for Excellence in 2012.
Helen and Stacey joined the Rainbow family in 2008 and have since grown their business year on year. They expanded in 2019 and became Franchisees in their own right when they took over the Ayrshire branch.
Fire & Flood Restoration is their speciality but they also provide many other services from carpet cleans to Asbestos Sampling. Customer Service is paramount to their business and this is evident from the abundance of positive feedback this branch receives. Learning and development is also something that is at the core of this business. They have five fully BDMA accredited staff with others currently training to achieve this qualification (The BDMA is the certifying body for damage management professionals) so you really are in safe hands.
To be considered for Franchisee of the Month you have to be one of the top performing franchisees in the Rainbow International Business who has not only achieved or exceeded the company KPI’s but has also excelled at customer service, compliance of their business and their staff. I am sure you will agree out of a network of 57 franchisees, this is a great achievement.
Huge well done to Helen, Stacey and the team at Rainbow Ayrshire.